Refund Policy
Last Updated: 2024-10-25
At AIDeepL, we are committed to providing high-quality AI-powered translation services. We value customer satisfaction and strive to meet the needs of all our users. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting one. By using AIDeepL’s services, you agree to abide by this policy.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Technical Issues: If there are significant technical issues with the AIDeepL platform that prevent you from accessing or using the purchased service, you may be eligible for a refund.
- Service Errors: If the translation provided by AIDeepL is found to contain substantial errors or does not meet the promised quality standards, and attempts to rectify the issue are unsuccessful, you may qualify for a partial or full refund.
- Duplicate Payments: If you were charged multiple times for the same service, we will refund the duplicate charges.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: Refunds are not available for services that have been delivered as expected, in cases where the user has changed their mind after purchase.
- User Misunderstanding: If services are purchased based on a misunderstanding of their functionality or capabilities, refunds will not be issued. Please review our services carefully before purchase.
- Partial Usage: If you have used a portion of the service (e.g., used some translation credits or partial membership benefits), only unused portions may be eligible for a refund, subject to review.
3. Refund Request Process
To request a refund, please follow these steps:
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Contact Customer Support: Send an email to [email protected] with the subject line “Refund Request.” Please include:
- Your full name and account information.
- A description of the issue and why you believe a refund is warranted.
- Any relevant documentation or proof of issue (e.g., screenshots or transaction receipts).
- Evaluation Process: Our customer support team will review your request within **5-7 business days** and may contact you for additional information if needed. We aim to make a fair assessment based on the specific circumstances and the details provided.
- Refund Approval and Processing: If your refund request is approved, you will receive a confirmation email. Refunds will be processed within **7-10 business days** and returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider.
4. Important Notes
- Credit and Subscription Refunds: Refunds for translation credits and subscriptions are subject to review, especially if a portion of the credits has been used. If applicable, we may offer a prorated refund based on the amount of service used.
- Refund Limitations: AIDeepL reserves the right to deny refund requests that do not meet the conditions outlined in this policy. All refunds are subject to our discretion, and exceptions are only made on a case-by-case basis.
5. Contact Us
If you have any questions regarding this Refund Policy or require assistance, please do not hesitate to reach out to us at [email protected].
Thank you for choosing AIDeepL. We are here to support you and ensure a smooth experience with our AI translation services.
Envision Investment LLC | Philadelphia, USA